COPT Exceptional Tenant Satisfaction

At COPT, "Exceed Expectations by Paying Attention to Details" and "DWYSYWD-AW"-- or "Do What You Say You Will Do--And When" are key tenets that are at the core of our employee customer service training. We feel so strongly about "Service" that we named it the second of our Core Values as a company, preceded only by "Integrity".

Recognition of our performance in providing exceptional customer service comes from our tenants, who rated our customer service "Best in the Industry" six years in a row (2004, 2005, 2006, 2007, 2008 and 2009) in the National Real Estate Customer Service Awards program. Each year CEL & Associates, Inc., an independent real estate consulting organization, compiles customer satisfaction survey data from thousands of buildings and communities to determine which real estate companies and properties are indeed the Best in the Industry. CEL & Associates, Inc.'s National Real Estate "A List" Awards for Service Excellence are awarded to those who truly provide a superior level of service.

Some of the comments received from our tenants in the recent survey:

"Your customer service is second to none. Extremely personable and responsive. It is a joy to lease space from COPT."

"It is always a pleasure working with COPT personnel. Prompt, courteous and always willing to do what is needed."

"Your team's pro-active approach to business is rarely seen in today's business world. COPT's customer service at our facility is well above outstanding!"

"The building engineers and day porter are exceptional. They go over and above the call of duty, are friendly, and always have a good attitude. All requests are responded to in a timely manner and performed efficiently."

"The building engineers are top notch. Very responsive and knowledgeable. Always willing to lend a helping hand."

"You can't improve! Each and everyone on the COPT team is the best. Every concern is attended to right away with competence and a smile. This is without a doubt the best building management group with whom I have ever worked. They are a class act all the way."